We've got you. Log it once, we'll take it from here.
Locked advance, missing payout, plan or onboarding help — tell us what's wrong and you'll get a case reference plus a WhatsApp acknowledgement straight away. No driver left waiting. You can also reach us on WhatsApp.
Log a new issue
Report a problem with your advance, earnings, plan, or account. Takes under a minute.
Start →Check a case status
Already logged something? Look it up with your case ref or phone number.
Look up →Refunds & your money
How refunds work, how to pause or cancel in the app, and how we help if your wallet money is stuck.
View the policy →Quick answers (FAQ)
Advances, Tuesday payouts, cash-outs, subscriptions, onboarding — the answers drivers ask for most.
Read the FAQ →Signed up as a driver but you actually run a fleet?
If you couldn't get an advance because Uber treats you as a fleet, not an individual driver, that's a service failure on our part — and it's also a sign you want our fleet product, not this one. Tell us, and we'll either move you across at no cost or refund you in full — your choice.
Join the fleet waiting list →How fast we respond
First response within 15 min
First response within 1 hr
First response within 4 hr
First response within 8 hr
How your advance works
Your Detour advance is 0% interest and is repaid from your weekly Uber earnings — collected every Tuesday, when we're paid as a fleet.
We only use this week's earnings
We can't take from your future earnings — repayment is tied to the current week. Take only what you can comfortably repay by Tuesday.
Joining mid-week? Start smaller
Your first week is shorter, so a smaller first advance keeps that first Tuesday repayment manageable.
Your limit grows with you
Your first advance is a starter amount. After your first full week — Tuesday to Tuesday — with on-time repayment, your full plan limit unlocks.
Any plan, any day
Choose the plan that fits you (R75 / R125 / R175) whenever you join. It's your advance limit that grows over time, not your plan.