Check your case status
Enter your case reference (e.g. DET-7F3A2) or the phone number you used. We'll show you where things stand.
Our support team works 8am–4pm. We'll always do our best to come back to you quickly within these hours — anything logged after hours is picked up the next working day, and urgent money issues may be handled sooner by our after-hours team.
Prefer WhatsApp? Follow up with us there.
Scan the code or tap the button to chat. Please include your case reference number so we can find you straight away.
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